Nov 10, 2015
Customers are irrational. Don’t fight it — accept it! If you plan on improving customer loyalty and retention, you need to embrace the emotional and psychological side.
Join this webinar to hear author Colin Shaw explore the new science of behavioral economics and its impact on customer experience. He’ll cover how customers make decisions and why they do what they do, so you can make predictions, reduce costs and grow revenue of every interaction.
What you will learn
Colin Shaw, Founder and President, Beyond Philosophy