Feb 17, 2016
Let Rich Gallagher role-play his way through your worst customer support situations.
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Rich Gallagher, Founder, Point of Contact Group
Rich Gallagher is a former customer service executive who heads Point of Contact Group, a training and development firm in Ithaca, New York. He is the author of several books on customer service, support and communications skills, including “What to Say to a Porcupine” and “The Customer Service Survival Kit.”