Citrix TechEdge 2018 Deep Dive Training and Insights from Support experts
May 7 2018

May 7, 2018 | 8:00 AM PST

Anaheim, CA, United States


Hilton Anaheim
2nd Floor, California Ballroom

Citrix TechEdge 2018

Deep Dive Training and Insights from Support experts

Keep your edge with TechEdge – Register to attend our 2018 event.

Available exclusively to Customer Success Services and Appliance Maintenance customers, Citrix TechEdge is the premier 1-day deep dive technical training event hosted by leading Citrix Support engineers. Citrix Support is committed to providing cutting edge training and expert insights to empower our most valued Support customers to succeed, which is why we’ve designed TechEdge exclusively for you.

At this event, you’ll gain the tools and methodologies for deploying, optimizing, and troubleshooting your Citrix Cloud, Virtualization, Mobility, and Application ネットワーキング technologies.

We hope to see you at TechEdge 2018!

The Cloud Connector is the link between your resources and Citrix Cloud. In this session, we’ll learn how it integrates with the XenApp and XenDesktop Service before looking at the tools available for troubleshooting and debugging, such as the CDF capture service, Cloud Connector log analysis, and the Citrix Health Assistant. By the end of the session, you’ll recognize the architecture, have the skills to collect information, and know the right data to collect to debug and solve problems on your own, without having to open a case with Technical Support.  


Kapildev Ramlal (Kappa)
Kappa is a senior engineer of Citrix US Dev-Analysis Team. His current focus is XenMobile, and he’s also experienced with the XenApp and XenDesktop product lines. Over his past 13 years at Citrix, he has developed several popular troubleshooting tools such as CDFControl and Print Detective. He has also served a few interesting roles in Citrix, including Senior Escalation Engineer for the US escalation team, and Senior Product Developer for ShareFile MacOS

Join this technical deep dive to learn how to leverage integrated NetScaler tools to troubleshoot common NetScaler health issues. In this presentation we will utilize simple show/stat commands and advanced nsconmsg commands to see current and historical statistics to give you the insights and knowledge you need. This session will provide you with knowledge to identify high CPU, memory output, system interface throughput and system limits that will help you prevent outages and service disruptions.


Kane Martin
Kane is one of the Tech Leads for the North America NetScaler Escalation team for the past 4 years. He is responsible for coaching and developing Technical Support Engineers in the areas of product troubleshooting, employee technical mentoring and customer service focus.

Kane has  worked in the IT industry over the past decade. Prior to working at Citrix, Kane worked for a Managed Service Provider in the Banking & Finance Industry and AirWatch. Kane carries several IT certifications from Citrix, Cisco, Vmware, EMC, Microsoft, Comptia, Brocade & more.

Cloud technology is a fast-paced and ever-changing world. Configuring and troubleshooting issues in this type of environment can be challenging.

In this session, you will learn will learn about Citrix Workspace components and how they interact with the hypervisor. We will also dive into troubleshooting steps and how to leverage useful tools to quickly identify and resolve machine power management and creation issues.


Richard Dowell
In the 8 years Richard has been a part of Citrix, he has held positions of Sr. Software Test Engineer and Escalation Engineer. Prior to Citrix, Richard supported networks in various industries, including aviation, construction, finance, and healthcare. Richard is a proud veteran of the United States Air Force where his first Citrix product implemented was Citrix WinView.

Join expert, Ron Oglesby as he reveals best practices and solutions for top troubleshooting scenarios facing Citrix App Layering customers. In this session, you will gain knowledge of best practices for OS Layer creation & configuration, insight into App Layering packaging functionality, and ways to avoid common missteps. Ron will also address top issues and resolutions seen by Citrix Support and the role log files play in the troubleshooting process.


Ron Oglesby Director, Advanced Technologies Citrix Systems, Inc.
Ron is a Citrix App Layering expert that has been with Citrix since the acquisition of Unidesk. Prior to the acquisition, Ron was the Chief Solution Architect at Unidesk, ran the pre-sales technical organization, third party testing and integration, and a team that managed all customer installations of what is now the App Layering product.

Boxed lunches will be provided to all attendees.

Citrix Director is a powerful tool not only for managing the day to day operations of your XenApp and XenDesktop sites, but can also be used to provide intelligent alerts and insights into your deployment. In this session you will learn about using Director to assist you in keeping your Sites running smoothly. Director can be used to create intelligent alerts to warn you of impending issues, it can provide historical trends and insights about how your Sites are performing and have performed, and it can be used to create custom reports so that you can gain additional insights to support your organization’s priorities. Finally, Director can assist you in creating custom queries and can then export that data to your own tools for further analysis.


Jeff Traylor
Jeff is a Senior Escalation Engineer supporting XenDesktop and XenApp and has been with Citrix for approximately 6 years.  Prior to Citrix Jeff worked at Cisco (Scientific-Atlanta) supporting the IPTV QA lab with back-end video delivery technologies.  Jeff has been involved in IT in programming, IT manager, and various other roles for over 30 years.

Citrix is continually striving to simplify the integration of StoreFront with NetScaler Gateway, and to date, it has never been easier thanks to a number of improvements such as API backed wizard with built validation, configuration export file between products, and LDAP offload to StoreFront. However, isolating a point of failure in this complex environment requires a good understanding of the communication flow from user to backend during an application launch.

This session takes a deep dive into the app launch process, highlighting the role of key configuration settings along the way and extracting the respective trace packets at each stage of the communication flow. We will empower you with the same troubleshooting tips and techniques employed by our own Support Engineers and expose the common culprits behind typical error messages such as “Cannot Complete Your Request”. We will also bring you up to speed with the latest improvements to the integration experience.


Tristan Dryden
Tristan Dryden develops and delivers technical training for Support engineers on the installation, configuration, troubleshooting and support of Citrix networking products and technologies.

Tristan joined Citrix in August 2014 as part of the NetScaler Frontline team before moving to the Worldwide Support Readiness team. Prior to working at Citrix, Tristan worked in IT Education for over ten years, delivering High School and Adult IT courses. He holds a BSc (Hons) in Psychology and Art History and a PGCE in IT Education, alongside numerous IT certifications.

Citrix XenMobile and Azure Active Directory work together to provide a centralized authentication that will facilitate the journey to the Cloud. XenMobile Connector for EMS allows us to transition to Microsoft EMS + Intune by providing secure access to on premises resources for Intune and EMS-enabled apps, such as Office 365 and other line-of-business apps.

During this session you will learn how to successfully integrate MS Intune and O365 with Citrix Cloud which will provide you with on-demand convenience, flexibility and scalability for your evolving IT needs. By greatly reducing the time to implement new services, resources are freed up to focus on innovation.

You will leave this session with a better understanding of both Citrix Cloud and Microsoft requirements to be able to successfully integrate Citrix Cloud with Microsoft EMS/Intune.


Juan Mosquera
Juan is one of the Tech Leads for the North America XenMobile Frontline team. He is responsible for coaching and developing Technical Support Engineers in the areas of product troubleshooting, employee technical mentoring and customer service focus.

Juan has worked alongside other Xenmobile Subject Matter Experts to develop, technically review and approve all the questions for the Citrix Certified Professional - XenMobile 10 certification exam. (CCP-M) He holds a Bachelor of Science in Information Technology from Broward College and is currently working towards his MBA in Management from Nova Southeastern University.

By leveraging Smart Check, Citrix admins can proactively keep their environments healthy, reducing the chance of issues arising. Smart Checks may be scheduled in advance to periodically check the health of your environment or may be executed on-demand in order to help troubleshoot environment issues.

In this session you will learn: 

  • What Smart Check is and how it can help 
  • How to enable your site for Smart Check 
  • How to schedule checks for proactive health monitoring 
  • How to execute checks on-demand for troubleshooting assistance


Ed Zimny
Ed is Senior Director of Product Development for Smart Check as well as Customer Success Engineering for XenApp and XenDesktop. He is a 18-year Citrix veteran holding a Bachelor’s degree in Computer Science from Hanover College and an MBA from Indiana University’s Kelley School of Business (Go Hoosiers!). He enjoys softball and golf in his spare time.