Lifecycle Policy for Citrix Virtual Apps and Desktops service

Citrix Virtual Apps and Desktops service is a cloud-hosted solution that receives fixes and updates on an ongoing basis; therefore, the services remain in support if the following criteria are met:

  • Customers must stay current as per the documented system requirements for each service and associated components.
  • Customers must be licensed to use the service.
  • The Citrix Cloud service must be generally available and within any documented lifecycle dates.

Citrix will provide notification prior to ending support of a Citrix Virtual Apps and Desktops service. Citrix has not announced any end of life dates for the existing Citrix Virtual Apps and Desktops services at this time.

Citrix Virtual Apps and Desktops service supports resource locations (application and desktop workloads) in on-premises datacenters, public clouds or a hybrid of both. Citrix Virtual Apps and Desktops service deployments can utilize Current Release or Long Term Service Release components in conjunction with the cloud-hosted service. The following lifecycle considerations apply based on individual deployment options:

  • Citrix Virtual Apps and Desktops service with Current Release (CR) Components
    Citrix Virtual Apps and Desktops service can leverage Current Release (CR) components. The Citrix Virtual Apps and Desktops service is supported with the Current Release components. Standard End of Life (EoL) and End of Maintenance (EoM) product milestones and timelines apply as documented in the Current Release section of the Citrix Virtual Apps and Desktops Product Matrix.
  • Citrix Virtual Apps and Desktops service with Long Term Service Release (LTSR) or Current Release (CR) Virtual Delivery Agents (VDA)
    Customers utilizing the Citrix  Virtual Apps and Desktops service can leverage either the CR VDA or the LTSR VDA from XenApp and XenDesktop 7.15 LTSR or higher. Customers are required to maintain their LTSR VDA with the latest Cumulative Updates. Standard End of Life (EoL) product milestones and timelines apply as documented in the Long Term Service Release section of the Citrix Virtual Apps and Desktops Product Matrix.